Frequently Asked Questions
Everything you need to know about shopping with Kornapet.
What are your shipping times and costs?
We offer standard and expedited shipping options. Standard shipping typically takes 3-7 business days, while expedited shipping takes 1-3 business days. Costs are calculated at checkout based on your location and order weight.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What is your return policy?
We accept returns within 30 days of purchase for most items in their original condition and packaging. Please visit our Returns Portal to start a request and receive a return shipping label.
Which payment methods do you accept?
Kornapet accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Do you offer international shipping?
Yes, we ship to many countries worldwide. International shipping rates and delivery times vary by destination and will be displayed during the checkout process.
How can I contact customer support?
Our customer service team is available via email at support@kornapet.com or through our live chat feature on the website from Monday to Friday, 9 AM to 5 PM EST.